ISC safety first – Public Safety
Over the past ten years, ISC has been providing advanced technology solutions to the Public Safety sector in Wyoming, Colorado, Utah and beyond. To satisfy the most demanding communication needs of public and private Public Safety organizations, ISC has partnered with Positron to deliver E-9-1-1 solutions to our customers and communities they serve.
Positron Public Safety Systems’ fully-integrated suite of applications spans the entire workflow of Public Safety – from E9-1-1 emergency call-taking and response with VIPER and their suite of “Power” products to dispatching with VIPER CAD and their suite of mobile and radio products. Positron systems do more, share more and work together, right out of the box. They offer the benefits of the richest work environment available, without costly and ongoing post-deployment integration. Positron’s approach is the only path to an affordable, feature rich and evolving system – with a single number to call when you need expansion or support.
Positron’s solutions serve millions of citizens across the United States as well as numerous international locations. Positron’s continued growth and success centers around three key points: leadership, innovation and customer service. Their suite of applications provides the most powerful, customer-proven and integrated safety solutions available for call taking, command and control, and records management.
As these technologies evolve, so do the ISC and Positron organizations. Our respective service teams provide our customers with 24/7/365 technical support, local training centers, on-line electronic collaboration and numerous other advanced services.
the next generation voip e9-1-1 controller
Launched in 2005, Positron VIPER improves the effectiveness of over a thousand 9-1-1 call-takers on a daily basis and has enabled PSAPs to enter the realm of Next Generation 9-1-1 services. Renowned for its reliability and ability to address specific Public Safety needs, it is the premier 9-1-1 VoIP controller of choice for PSAPs.
Positron VIPER offers outstanding benefits to users: scalability, fault tolerance, small footprint, SIP-compliance and the ability to be deployed in a variety of local, host and remote configurations.
Positron VIPER Automatic Call Distribution (ACD) provides flexible call distribution to agent positions via multiple ACD algorithms. Multiple Queues allow for multi-site deployments that are tuned to the needs of individual PSAPs.
integrated computer aided dispatch & map system
VIPER CAD is Positron’s newest and most advanced Computer Aided Dispatch system, providing comprehensive resource and response management functionality for dispatch centers. VIPER CAD is flexible and operates in any environment: multijurisdictional or multi-agency systems; medium or large scale; regional or multi-PSAP environments.
It offers unprecedented configurability and ease of use via its state-of-the-art Graphical User Interface (GUI), allowing for customizable access to a comprehensive set of CAD features. Positron offers full workflow integration for the full life cycle of the emergency event, from call taking, to dispatching, mapping, AVL, records management, and mobile communications.
VIPER CAD is tailored to your user interface such that it meets the strengths of all of your individual users, including configurable command lines, easy to use drag and drop activity, and map-centric layout for dispatching operations. It can automatically recommend the appropriate resources based on user-defined criteria such as responder skills, availability, as well as territorial responsibility and proximity.
Positron Public Safety Systems provide indispensable communications to both private and public safety organizations. Their ongoing commitment is to offer industry leading solutions and services to existing and next generation E9-1-1 centers. Positron solutions offer the most comprehensive level of integration, reliability and conformance to evolving NexGen E9-1-1 standards and cover the entire center’s workflow – including Call Taking, Dispatching, Records Management and Field Communications. To learn more, visit Positron at www.positron911.com. And, call ISC at 888.525.8933.
ISC specializes in the design, deployment and on-going support of advanced network technology solutions. Its primary focus is in mission-critical networks,Voice over IP, wireless, security, data storage and disaster recovery solutions. Headquartered in Casper, Wyoming, ISC has presence throughout the Rocky Mountain region and customers in thirty-eight states and seven countries. For more information, please visit www.isccorp.net, e-mail us at firstname.lastname@example.org or call 888.525.8933.