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Support Services

Consulting

Delivering state-of-the-art communications solutions is only part of ISC’s business. We also pride ourselves on delivering a state-of-the-art customer service experience through our Consulting Services organization.

With this in mind, we’ve designed an industry-leading Customer Experience Lifecycle – a proven, repeatable methodology that encompasses everything from our initial contact forward. We start with a Pre-Sales conversation about your current systems, your current and future needs and show you some of the ways converged IP communications can help. We’ll hold design workshops, develop preliminary designs and give you a general idea of how much you might save based on suggested investments.

Our Pre-Sales and Sales phases define and subsequently refine your needs and designs, developing a specific Statement of Work (SOW) for your business and technology needs. This includes success and acceptance criteria. After the SOW is agreed upon, our Project Management Office builds a formal, precise project plan that ensures that Delivery goes exactly as promised. Once the solution is installed, our ongoing Support services are always available, as much, or as little, as you need them.

The end result: a total solution, custom-designed to your environment, delivered as promised, with the support you need to ensure you’re getting full value from your investment.